Return Policy
Products may be returned only under the following conditions:
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A return goods authorization number must be obtained by the Kappler Customer Service Department. Unauthorized returns will be refused.
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The RGA # must be written clearly on the package being returned.
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Returns are subject to a 15% restocking fee and freight costs incurred.
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Only complete, unopened cases of the current product offering will be eligible for return.
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Products must be returned in resaleable condition or credit will not be issued.
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Kappler has the sole and absolute discretion to accept or reject any requests to return conforming products.
Products may NOT be returned if:
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Invoice date exceeds 90 days.
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Product is obsolete, damaged or not usable.
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Product is contained in non-standard packaging.
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Product is non-stock, private-labeled or custom.
Note: The return policy applies to the return of product in the normal course of business and does not apply to returns resulting from ceasing to do business with Kappler, changes in business ownership, etc. The product return policy does not apply to returns due to circumstances created by Kappler such as shipping errors or quality control issues.
Expedites may be available at Kappler’s discretion at a 30% markup, expedite fee based on the order total.
